Frequently Asked Questions


Do you offer custom sizes for the wall art?

Yes, we do offer custom sizes to cater to your specific requirements. If you have a particular size in mind that is not available on our website, please feel free to reach out to us via the contact us page or via email at We will do our best to accommodate your request.

What are the dimensions of the prints and how does framing affect it?

Our prints are designed to cover the entire space right up to the edges to give a full, immersive view. However, when choosing a frame, we recommend that you allow some additional space to accommodate the frame, so that it does not overlap onto the artwork itself. This will ensure that your art piece is displayed in its entirety without any parts being obscured by the frame.

What can I expect in terms of the clarity of the prints?

At EarthenFrame, we take pride in providing prints of exceptional quality. Our advanced printing technology ensures that every piece we create is of top-notch clarity, allowing the intricate details and vibrant colours to shine through. You can rest assured that the artwork you receive will have a high level of clarity that enhances the beauty of the image.

Is there a difference between what I see online and what I will receive as a print?

While we strive to provide an accurate representation of our artwork online, there might be slight nuances in colour when you receive the print. This is due to various factors such as screen calibration and lighting conditions. However, we ensure that these differences are minimal, and what you receive is almost identical to what you see online, preserving the essence and beauty of the original artwork.

What type of paper is used for your prints?

We use high-quality, durable paper for our prints to ensure longevity and vibrant color representation. You can find detailed information about the materials on each product's page including the paper it is printed on.

How do I care for my Earthenframe wall art?

To maintain the beauty of your wall art, we recommend placing it in a location where it is not exposed to direct sunlight, as it might cause fading over time. To clean, gently dust the surface with a soft, dry cloth to remove any particles. Avoid using wet cloths or cleaning agents as they might damage the print.

Shipping & Handling

What is the estimated delivery time for orders?

The estimated delivery time for your order will depend on your location and the shipping method selected. Typically, orders are processed within 3-5 business days, and shipping times vary between 5-10 business days. You can find more detailed information about shipping times on our shipping and delivery page.

Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on the relevant courier's website.

How can I contact customer service?

Our customer service team is here to assist you with any queries or concerns you may have. You can reach us via email at, or through the contact us page available on our website. We aim to respond to all inquiries within 1-2 business days.

Further Shipping Information

For further information on how we package and ship our wall art to you, please go to the Shipping Information page.


What is your returns policy?

Change of Mind

Please note that all our products are custom-made to order, specifically tailored to meet each customer's specifications. We regret to inform you that we cannot offer refunds or replacements for change of mind. We kindly request that you carefully review your cart before placing your order, as modifications or exchanges cannot be accommodated once the production process begins. If you have any questions or uncertainties, please reach out to us at before making a purchase. We are here to assist you and provide the necessary guidance.

Refunds and Exchanges for Major Problems
In the event of a major problem with your order, you may request a refund or exchange. A major problem includes situations where:

- The item has an issue that would have deterred you from purchasing it had you been aware of it.
- The item poses a safety risk.
- The item significantly deviates from the provided sample or description.
- The item fails to fulfill the intended purpose or meet your specific requirements, and it cannot be easily rectified.

If you believe your order has a major problem, please contact us immediately at We will address your concerns and guide you through the refund or exchange process.